Return and Refund Policy
At MYCOOKWARESTORE, we are dedicated to providing you with a seamless shopping experience and high-quality products. We understand that sometimes, for various reasons, you may need to return a purchase. To ensure clarity and transparency in the process, we have developed this Return and Refund Policy.
Our policy outlines the eligibility criteria for returns, the steps to initiate a return, our inspection and refund process, as well as important details regarding non-returnable items, shipping fees, and more.
We value your trust and want you to be confident in your decision to shop with us. Please take a moment to familiarize yourself with the following policy to understand how we can assist you in the event of a return. Your satisfaction is our priority, and we are here to make the return and refund process as straightforward as possible.
Eligibility for Returns
Non-Returnable Items: Some items are not eligible for returns, including but not limited to:
- Wrong product.
- Damaged product.
- Different color
- Used or altered items
Timeframe: To be eligible for a return, you must initiate the return process within 7 days of receiving your order.
Return Process
To initiate a return, please follow these steps:
Contact Customer Support: Contact our customer support team at cs@mycookwarestore.com to inform us of your intent to return the item. Please provide your order number, a description of the item you wish to return, and the reason for the return.
Return Authorization: Our customer support team will provide you with a Return Authorization (RA) number and instructions on how to return the item.
Packaging: Pack the item securely in its original packaging (if available) or in a suitable alternative to prevent damage during transit.
Shipping: Ship the item back to us using a trackable shipping method. You are responsible for the return shipping costs unless the return is due to our error.
Inspection and Refund
Inspection: Upon receiving the returned item, our team will inspect it to ensure that it meets our return eligibility criteria.
Refund: If the returned item is in acceptable condition and meets our return criteria, we will process a refund to the original payment method used for the purchase. Refunds will typically be processed within 30 business days after we receive the returned item.
Partial Refunds: In some cases, we may issue a partial refund if the returned item is damaged, missing parts, or shows signs of use that affect its value.
Refund Exclusions
Please note the following:
Shipping Fees: Shipping fees are non-refundable unless the return is a result of our error.
Restocking Fees: We do not charge restocking fees for eligible returns.
Contact Us
If you have any questions, concerns, or requests regarding our Return and Refund Policy, please contact our customer support team at cs@mycookwarestore.com.
By making a purchase with us, you acknowledge and agree to the terms and conditions outlined in this Return and Refund Policy.