FAQ
What is your shipping policy?
We offer two shipping methods: Registered Shipping (4-5 days) and Airmail Shipping (2-3 days). Shipping costs vary based on the destination and weight of your order.
Can I return a product if I'm not satisfied?
Yes, you can. Please refer to our Return and Refund Policy for eligibility criteria and the return process.
Do you ship internationally?
Yes, we offer international shipping to various destinations worldwide. Shipping times may vary based on the destination and customs processing.
Are your kitchen accessories dishwasher safe?
Many of our kitchen accessories are dishwasher safe, but it's best to refer to the specific product's care instructions to ensure proper maintenance.
What if I receive a damaged item?
If you receive a damaged item, please contact our customer support team immediately. We will assist you in resolving the issue promptly.
Do you offer gift wrapping services?
Yes, we offer gift wrapping services for an additional fee. You can select this option during the checkout process.
Can I track my order?
Yes, for orders shipped via Registered Shipping or Airmail Shipping, you will receive a tracking number to monitor your shipment's status.
Are there any discounts or promotions available?
We periodically offer discounts and promotions. To stay updated, subscribe to our newsletter and follow us on social media.
Are your products covered by a warranty?
Yes, many of our products come with a manufacturer's warranty. Warranty details are provided on the product pages. If you have questions about a specific product's warranty, please contact our customer support team.
How can I check the status of my order?
You can check the status of your order by logging into your account on our website. You'll find real-time updates on your order's progress, including tracking information if applicable.
Can I change or cancel my order after it's been placed?
Orders can usually be modified or canceled within a short timeframe after placement. Please contact our customer support team as soon as possible if you need to make changes or cancel your order.
How do I care for and clean my kitchen accessories?
Care instructions vary depending on the type of accessory. We provide care guidelines for each product on its respective product page. In general, following proper cleaning and maintenance recommendations will help prolong the life of your kitchen accessories.